Help FAQ

How do I checkout?

Q. I have added a product to my basket, but don't understand how to get to the checkout - help!

A. Once you have added a product to your basket, all you need to do is click on the shopping basket icon. This is located towards the top right-hand side of the page. Please refer to the screenshots below if you still cannot find it.

Once you have clicked the shopping basket icon, a new window will appear, displaying the recently added items in your basket. In this window, you will also have the option to view the products again, as well as amend your basket if you have changed your mind on a product or quantity. Alternatively, if you are happy with your chosen products, you can head directly to the checkout where you can pay using credit card, debit card or with your PayPal account.

Desktop:

View of mini-basket showing where to click to proceed to checkout

Mobile:

Mobile view showing where to click to proceed to checkout

How do I return my order?

Q. I have received my order and would like to send this back. How do I go about doing this?

In the unfortunate event when you are unhappy with your order, or it has arrived damaged or faulty, we have a very simple Returns process in place. You can find our ‘Returns’ section in the footer or our website or access it by following this link. There you will find all the information you need for a return, such as the returns’ address and the terms and conditions for a return.

In most cases, you can return your order if it is fit for reuse and receive a full refund.

How does your reward scheme work?

Q. I’ve recently noticed you have a Reward Points scheme. How does this work and what benefits will I receive?

A. Our reward scheme allows you to gain points from your orders, and redeem these as methods of payments in your future orders. You can also gain rewards by submitting a review or referring a friend to Evolution Organics.

We’ve created our Reward Points scheme as a well-earnt thank you for our loyal customers. To discover all the benefits you can enjoy by becoming a member, follow this link.

How do I make an account?

Q. I want to sign up for an account but I don’t know how?

A. It is very simple to sign up for an account with Evolution Organics. Firstly, find the ‘sign in’ button, located in the top bar of the website. Once you have clicked on this, you will see an option on the left-hand side reading ‘new here’? Underneath this, you will see a large button reading ‘create account’.

View of create an account button

Click on this button and you will be presented with a list of options, where you will be required to fill in the necessary fields. After you have filled in the online form, you can register your account. Simple as that!

PS: If you register for an account, you can start enjoying benefits from our reward scheme such as an amazing 10 points for submitting a review!