GreenTech Environmental - Frequently Asked Questions

Q1. Why choose GreenTech Environmental air purifiers?

Q2. How do I know which air purifier is best for my specific needs?

Q3. How do GreenTech Environmental air purifiers work?

Q4. Testing Results

Q5. How do I know if my purifier is working?

Q6. Why do I smell an odour coming from the air purifier?

Q7. How do I install my air purifier?

Q8. What maintenance is required?

Q9. I have lost my product manual, where can I get another one?

Q10. Video: How to set-up and clean your pureAir Air Purifier

Q1. Why choose GreenTech Environmental air purifiers?

Rather than mere filtration, pureAir purifiers produce active pollution-destroying technologies that are propelled into your home, seeking out and destroying the pollutants from your breathing space and surfaces within your home, helping to maintain a fresher, healthier environment for your entire family.

Using proven active purification technologies, the personal air purifiers, room air purifiers, and whole home air purifiers reduce odours, such as those caused by bacteria, mould, pets, and smoke, as well as remove irritants, such as pet dander, dust, and other allergens from your breathing space.

Q2. How do I know which air purifier is best for my specific needs?

Each purifier displays the specific space that it is used for and how many square feet it can cover.

When determining which purifier you need, keep in mind that the purification cannot spread into areas that are separated by walls, closed doors, or stairways.

Q3. How do GreenTech Environmental air purifiers work?

GreenTech Environmental use different methods of purifying, depending on the system you choose.

Product	Active Radiant Catalysis (ARC®)	Ionisation	Activated Oxygen
pureAir Fridge	No	Yes	Yes
pureAir Solo	No	Yes	No
pureAir 50	No	Yes	Yes
pureAir 500	No	Yes	Yes
pureAir 1500	Yes	Yes	Yes
pureAir 3000	Yes	Yes	Yes

Active Radiant Catalysis (ARC®) - proprietary photocatalytic oxidation (PCO) technology. This uses energy to activate a catalyst, turning moisture into products that continuously clean your space
Activated Oxygen - activated oxygen attaches itself to contaminants at the molecular level, destroying them. This process eliminates the contaminant while reverting the activated oxygen back to oxygen.
Ionisation - creating a plasma of electrical charges, ionisation removes allergens and other harmful pathogens from the breathing space, either by pushing them away or causing them to clump together and fall to the floor.

Q4. Testing Results

Q5. How do I know if my purifier is working?

Each pureAir purifier has either a display or light to indicate whether there is power running to the unit. If your purifier is displaying a light or display information, the best way to determine if your purifier is working is to use your nose! The goal of pureAir purifiers is to eliminate all odours that indicate the presence of bacteria, mould, mildew, allergens, or other pollutants. If you detect an odour in the space you are purifying and the purifier is turned on, then your purifier setting needs to be turned up. If you detect a distinct smell of the active air purification itself, then your purifier setting should be turned down. If you have turned your purifier setting to its maximum level and still detect odours we recommend continuing purification until the odours are removed

Q6. Why do I smell an odour coming from the air purifier?

pureAir purifiers are different than traditional air filters that simply filter large particles from the air. pureAir uses active air purification technology that propels from within the purifier into your space, reducing odours caused by bacteria, mould, mildew, allergens, VOCs, and other indoor air pollution. This means that you might detect a faint odour that resembles chlorine or bleach coming from the purifier. If you can smell the purification, the settings can be turned down. Please follow all instructions and safety information found in your owner's manual when operating your purifier.

Q7. How do I install my air purifier?

pureAir air purifiers are simple to set up and use and do not require a licensed installer. Each purifier has specific installation instructions or a quick-start guide to assist you in your installation. Please follow all instructions and safety precautions found in your owner's manual when setting up and operating your purifier

Q8. What maintenance is required?

pureAir products are very durable and last many years with proper maintenance. Each of our pureAir products has different maintenance requirements, which can be found in your Owner’s Manual.