Evolution Organics Return Policy
We very much hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided if it is in fully resalable condition for up to 14 days.
DISTANCE SELLING REGULATION
Right of withdrawal - You have the right to withdraw from the sale contract within 14 days without giving any reason. The withdrawal/cancellation period will expire: after 14 days from the day on which you acquire physical possession of the products.
To exercise the right of withdrawal/cancellation, you must inform us of your decision to cancel this contract by a clear statement (by post, email or phone call).
Effects of cancellation - If you withdraw from this contract, we will reimburse to you all payments received from you, including the cost of delivery when the item was sent to you.
We will make the reimbursement using the same means of payment as you used for the initial transaction, you will not incur any fees as a result of the reimbursement.
YOU MUST let us know before you send anything as we might be able to arrange this for you. Unless specified, DO NOT send the good via any other way than 1st/2nd class post (DO NOT USE "signed for", "registered", "next day" or any other courier). If you need to use a courier please let us know!
North Wing, The Stables
Products we are unable to refund or exchange:
We are unable to offer a refund or exchange on any nutritional products if they have been opened unless they are faulty in some way. We are also unable to offer refunds after 14 days. *Please see the note above on the Distance Selling Regulations.
How long will it take to receive a refund from returned products?
Refunds will usually reach your account within 7-14 working days. Timing will, however, depend on the speed with which your credit/debit card company processes the credit. In some cases, we might send you a cheque for the item(s) returned if the amount has already been processed by our bank.
Thanks very much
Evolution Organics team