Help Centre

Please telephone us if you need any help: we're on 0845 3700 006

Alternatively, click below to choose a topic:

Problems adding to basket
I can't sign in
I'm having problems registering
Sending us a screenshot

If you are experiencing any other problems please contact marie.maitland@core-evolution.co.uk

Adding to basket

If you have problem adding products to the basket please check if you have cookies enabled on your browser. You need to enable cookies to use this website.

I can't sign in

If you have forgotten your password you can request it to be sent to your email address: Request a password reminder

If you are sure you have entered the correct details then please send us a screenshot of the page once you have attempted to sign in: Send us a screenshot

I'm having problems registering

Ensure you have entered all the required details marked with a mint leaf (), if you still cannot register, please send us a screenshot of the page after you have attempted to register: Send us a screenshot

Sending us a screenshot

If you're using a PC make sure the page you wish to send to us is being displayed and then press the "Print Screen" button on your keyboard.  Now open a word processor such as 'MS Word' and paste the image, save it and email marie.maitland@core-evolution.co.uk with the screenshot attached, a description of the problem and any other details you have such as your email address and password.

If you're using an Apple Mac open the "Grab" utility found in "Application" > "Utilities" then click on "Capture" in the top menu and then click on "Screen", follow the instructions and then save the image and send it to marie.maitland@core-evolution.co.uk with the screenshot attached, a description of the problem and any other details you have such as your email address and password.